Success starts with an open culture that's firmly anchored in everyone's mindset. As a licensed Shingo Partner, we guide organizations on the path to sustainable Operational Excellence.
The Shingo Model™ doesn't replace existing initiatives — it adds a crucial perspective: the behavior of the people within the organization. It shows how principles, systems, and tools must work together so that improvement initiatives aren't just implemented, but lead to sustainable, excellent results.
Ideal results require ideal behavior — in leadership, and in every single process.
Purpose and systems shape behavior — whether deliberately designed or unconsciously formed.
Principles support and shape ideal behavior — they are the foundation of every culture of excellence.
"The only really important thing leaders do is create and manage culture. If you don't manage culture, it manages you, and you may not even realize the extent to which it happens."
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The ten principles of the Shingo Model™ provide guidance on what makes up a culture of excellence. They help you understand how purpose, systems, and daily behavior must work together so improvement initiatives lead sustainably to ideal results.
The Shingo Workshops offer a new perspective on Operational Excellence: they show how principles, systems, tools, and daily behavior work together — and why exactly these connections are decisive for sustainable results.
Through theory, reflection, and Gemba walks, you'll learn to assess behavior not subjectively, but based on clearly observable patterns. This reveals potential: where do systems already support desired behavior — and where are they still preventing it?
Request a WorkshopAs a host organization, you bring the Shingo Workshop directly into your company. Your real processes, routines, and systems become the learning environment for participants — while opening up new perspectives on your own improvement culture.
Our community members don't just practice excellence in training — they get recognized for it internationally.
In addition to instruction in the Shingo Model™, several Gemba walks are conducted. Since most participants come from other industries and are themselves leaders or Lean experts, they bring external input that is highly valuable for your organization.
You provide a seminar room for 15 to 30 people. On a given day, participants carry out 2–3 Gemba walks of 30 minutes each. You should also have a point of contact or guide available to accompany the groups to the areas you've approved. If no suitable room is available, we can also organize the workshop externally.
The workshops aren't about technologies or confidential processes — they focus on analyzing behavioral patterns. You can decide in advance what parts of the company will be visited and who may be spoken to. The names and roles of external participants will be shared with you beforehand. Alternatively, you can hold an exclusive workshop without external participants.
The workshop is designed for leaders, Lean owners, process owners, and transformation and OPEX teams. The knowledge can be applied in direct team leadership, improvement initiatives, and the company-wide advancement of Operational Excellence.
Yes — a Shingo Workshop can be especially valuable at that stage. Alongside metrics, the cultural dimension is considered early on: which behaviors foster sustainable improvement? This allows systems like 5S, shopfloor management, or continuous improvement to be built more effectively right from the start.
A small team visits selected areas and talks with employees about specific behaviors in their daily work. This isn't about control — it's about gaining a better understanding of how processes, systems, and leadership actually play out.
The host company gains insight into employees' needs, obstacles, and improvement ideas. This can generate concrete input for processes, systems, and tools — for example, for feedback processes, continuous improvement, or day-to-day collaboration.
Yes. Examples, discussions, and Gemba walks are tailored to your organization and working environment. At the core, though, is always the behavior within the company and the question of how processes, systems, and leadership support that behavior.
We offer the workshops in German, English, and Spanish. For other language requirements, we're happy to check options through our partner network.
Yes. Open workshops can be booked by participants from different companies. Closed workshops are held exclusively for a single company. Even for open workshops, the host company receives the participant list in advance and can exclude competitors.
Shingo Workshops are in high demand, and spots are always limited. We run each module with two Shingo trainers in German, English, or Spanish. Open workshops require about 4–6 weeks' lead time; closed workshops need 2–3 weeks for internal planning. Contact us for the next available dates.
