The Voice of Employee is used to systematically capture the voice of employees and convert it into measurable metrics.
The focus is on personal concerns and perceptions of employees, particularly regarding their work situation, stress, and development opportunities.
The tool creates transparency on issues that are often not openly addressed and enables them to be systematically converted into improvement measures.
Overtime
Employees report a high workload.
This is measured by the number of overtime hours worked.
- Status quo: 5 overtime hours per week
- Target value: 5 overtime hours per month
- Data type: discrete
Further Training
Employees feel they are not sufficiently supported in their professional or personal development.
This is recorded by the number of training sessions attended.
- Status quo: 1 training session per year
- Target value: 1 training session per quarter
- Data type: discrete
Preparation
- Collect employee feedback (interviews, workshops, observations, surveys).
- Translate employee feedback into concrete core problems.
- Derive measurable metrics (CCR).
- Determine current value and target value for each metric.
- Determine data type.
Use in AlphadiTab
- Select the "Voice of Employee" tool in the Define phase.
- Determine the number of rows and desired data types.
- Generate the worksheet by "Create Worksheet".
- Enter the customer voice and the derived metric (Critical Requirement).
Interpretation
- Are measures or projects required to achieve the target values.
- Open communication culture that allows honest and unfiltered feedback
- Clear distinction between process-related topics and personal employee matters
Voice of Employee (VOE): Measurable perspective and requirements of employees
Critical Employee Requirement: Central requirement for the employee regarding work environment, workload, or development
Discrete Data: Countable values such as number of hours, events, or measures