Understand Lean. Information technology processes improve. Increase service quality.
The Lean Awareness Workshop imparts the basics of the Lean mindset with a clear focus on information technology processes and information technology services. Using practical examples from service management, support, incident and change processes, system operations, interfaces, project work, and collaboration with departments, participants learn to identify waste and derive initial improvement approaches in their own work environment.
The workshop is ideal as an introduction to Lean Management, for sensitizing managers and employees, and as a kickoff for further Lean training, process optimizations, or improvement projects in the information technology sector.
Compact introduction to collaboration
The workshop offers a practical opportunity to get to know the topic, trainer, and collaboration — with the option to subsequently add further Lean training or process optimization workshops.
Possible focus areas in information technology
Depending on the initial situation, typical challenges from information technology processes and information technology services can be addressed in the workshop, for example:
Information technology service processes, throughput times, and response times
Incident, problem, and change management
Support processes, ticket systems, and service quality
System operations, availability, and disruption reduction
Information technology project processes, handovers, and interfaces
Collaboration between information technology and departments
Process standardization, documentation, and transparency
Prioritization, resource deployment, and workload management
The specific topics are tailored to your company and your information technology processes in a preliminary discussion.
Typical contents
Basics of Lean Management
Customer value and value creation in information technology processes
The 7 types of waste in information technology and service processes
Kaizen, CIP, and PDCA
Standards, transparency, and visual management
Recognizing initial Lean potentials in your own area
The exact contents are coordinated with you in a preliminary discussion.
Scope of services & details
1-day on-site workshop for up to 15 people
Conducted in German or English
Practical case studies and discussions
Booklet for participants
Photo documentation
Concrete next steps for application in the company
Price plus travel expenses
The stated price includes the execution of the workshop. Travel expenses are not included and will be calculated separately depending on the location based on actual effort. Billing is done after the service is provided. Upon request, you will receive a non-binding estimate of the expected travel costs in advance.
