Sales Excellence means far more than mere sales success. It is about designing sales processes holistically – efficiently, customer-centered, and culturally anchored. With methods from Lean Six Sigma, inefficient processes are made visible, bottlenecks are eliminated, and measurable performance improvements are achieved – also in the context of Key Account Management and the development of strategic customer relationships. At the same time, systemic and behavior-oriented aspects are integrated to sustainably change thinking and action patterns in sales. The focus is on the interplay of process optimization and a systemic understanding of customer relationships – for organizations that create customer value, act in partnership, and continuously learn
SPC systematically uses process variation as a basis for decision-making to make processes more stable, safer, and better controllable.
SCRUM supports adaptive project work through clear roles, iterative feedback processes, and high transparency. The webinar provides the basics and shows how progress and risks in projects can be regularly reflected and specifically managed.
A well-trained sponsor ensures that projects are implemented more securely and successfully through clear decisions, targeted support, and effective leadership. The training provides practical methods to identify critical situations early and keep projects on track sustainably.
The FMEA supports organizations in systematically identifying potential errors, causes, and consequences, and in thoroughly assessing risks. The webinar reviews the FMEA methodology and demonstrates its importance as a thinking and decision-making model for effective risk management.
This webinar takes place as an Online Live Webinar. Participants benefit directly from each other – through open questions, shared experiences and genuine real-time exchange.
